At Red Regent Software, we take your privacy seriously. This Privacy Policy explains what information we collect when you use our website and software, how we use and protect that information, and the choices you have.
This policy applies to the website located at https://www.red-regent-software.com and to our software products, including Checksum-Aide, Living Way Screensaver, and RVIC Bible (collectively, the “Services”). By using our Services, you agree to the practices described here.
If you do not agree with this Privacy Policy, please do not use our Services. If you have any questions, you can contact us using the details in the “Contact About Privacy” section below.
We aim to collect only the information we need to provide and improve our Services and to keep them secure. Depending on how you interact with us, we may collect the following types of information:
- Contact information you provide: For example, your name and email address when you contact us for support or feedback.
- Support and diagnostic information: Details you voluntarily send us about your system or issue (such as operating system version, application version, and error messages). In some cases, we may ask you to send logs or crash reports to help diagnose a problem.
- Usage and analytics data: Basic information about how you access and use our website, such as pages viewed, approximate geographic region (based on IP address), browser type, and time spent on pages. This is usually collected via cookies or similar technologies.
- Technical data from software usage: Our applications may generate technical logs that include timestamps, internal error codes, and other diagnostic details. These are normally stored on your device; if you send them to us, we may store them as part of your support request.
We do not intentionally collect sensitive personal information (such as government IDs, financial data, or precise location) and we do not ask you to provide such information. Please avoid including unnecessary personal details in any messages or files you send us.
We use the information we collect for the following purposes:
- Providing support and responding to you: To reply to your questions, investigate issues, and provide technical assistance for our software.
- Maintaining and improving our software: To understand how our products are used, fix bugs, improve performance, and plan new features.
- Operating and protecting our website: To monitor aggregate usage patterns, detect abuse or attacks, and keep our Services reliable and secure.
- Communicating important updates: In limited cases, to send you important notices about security, critical bugs, or changes to this Privacy Policy or our Terms of Use.
- Legal and compliance purposes: To comply with applicable laws, regulations, or valid legal requests, or to protect our rights and the safety of our users.
We do not sell your personal information to third parties. We also do not use your data to build marketing profiles or for interest-based advertising.
Our website may use cookies and similar technologies to help it function properly and to understand how visitors use it in a simple, aggregated way.
- Essential cookies: These are needed for basic site functionality, such as remembering certain preferences or keeping the site running smoothly.
- Analytics cookies: We may use privacy-conscious analytics tools to measure overall traffic and usage trends (for example, which pages are visited and how often). This helps us improve the site and our content.
You can usually manage or disable cookies through your browser settings. Please note that if you disable certain cookies, some parts of the site may not function as intended.
If we use a third-party analytics service, that provider may set its own cookies and has its own privacy practices. See the “Third-Party Services” section below for more information.
We take reasonable steps to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.
- Where data is stored: Information we collect through the website or support requests is typically stored on servers provided by reputable hosting and email providers.
- Retention: We keep information only for as long as it is needed for the purposes described in this Privacy Policy, or as required by law. Support emails and related logs are generally kept for a limited period so we can understand past issues and provide ongoing assistance.
- Security measures: We use appropriate safeguards for a small software publisher, such as limiting access to data to those who need it, using secure connections (HTTPS) where supported, and keeping our systems reasonably up to date.
No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
You have choices about how your information is used and, depending on your location, you may have certain legal rights regarding your personal data.
- Access and updates: You can contact us to ask what personal information we hold about you (if any) and to request corrections if it is inaccurate or incomplete.
- Deletion: You can ask us to delete personal information we hold about you, subject to any legal obligations we may have to retain certain records.
- Limiting or objecting to use: You can request that we limit how we use your information, for example by not using certain logs you previously sent us for future analysis.
- Cookies: You can manage or disable cookies using your browser settings, as described in the “Cookies and Tracking Technologies” section.
To exercise any of these choices or rights, please contact us using the details in the “Contact About Privacy” section. We may need to ask you for additional information to confirm your identity before fulfilling your request.
We rely on a small number of third-party providers to help us operate our website and deliver our Services. These providers may process limited personal data on our behalf, but they are not allowed to use it for their own marketing purposes.
- Web hosting providers: Host the website and store server logs that may include IP addresses and basic technical information.
- Email service providers: Handle email communications, including messages you send to us and our replies.
- Analytics providers: May help us understand overall website usage patterns in an aggregated way.
Each provider has its own privacy policy and practices. When we choose providers, we aim to select reputable companies that handle data responsibly.
Our website may also contain links to other sites (for example, documentation, downloads, or resources). We are not responsible for the privacy practices of those third-party sites. We recommend reviewing the privacy policies of any external sites you visit.
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us.
Email (privacy and data requests): percival.blenman@red-regent-software.com
For general product help and technical issues, please use the Support page so we can route your request appropriately.
When you contact us about privacy, please include enough detail to help us understand your request, but avoid sending more personal information than necessary.